Request a refund of your private print credit

In the Tilburg University print portal and the Campus Print app you submit a request to have your private print credit refunded to your bank account. The remaining balance will be refunded to your bank account within 2-3 weeks of receiving your request. There is no minimum balance to request the refund. You also don't pay an administrative fee. 

Important: You cannot request a refund as long as automatic top-up is switched on. Go to your account settings to switch off automatic top-up.

Request in the Tilburg University print portal

1. Go to https://tiu.mycampusprint.nl
2. Log in with Tilburg University account or guest account.
3. Click the [Credit] tab and then [Refund].
   
   
   
   
4. Enter name of account holder, email address linked to your account and IBAN number.
5. Click the [Request credit refund] button.
6. Log out;
   - Students: click X in your browser's tab to log out. Note that you are not really logged out until all tabs are closed.
   - Guest users: Click the button and click then [Log out].
   
   
   

Request in the Campus Print app

1. Open the Campus Print app.
2. Tap [Top up], next to your print credit.
   
3. Select [Refund] in the menu.
4. Enter name of the account holder, your email address linked to your account, and the IBAN number of your bank account.
5. Tap [Request credit refund].